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Delivered from Korea
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Frequently asked questions
- What payment methods are available on Joom?Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
- Can I pay for an expensive purchase in installments or later?Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
- Can I track my order?Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
- What happens if my order doesn't arrive?Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
- Is it safe to pay on Joom?Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
- What if my order doesn't arrive or the product isn't as expected?If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
- How do I request a refund?Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.
Reviews
Girl. It's so good I got one for my friend and me. I have the shade light. It looks so beautiful, especially on the collarbones. The only downside is when you put it too close to your eyes after 1 hour, it creases, but honestly, you can just apply it where your skin usually doesn't crease, and it looks amazing all day. The shipping was fast. Both times I ordered this product. Flash and no flash videos
I have been trying to get hold of Blistex Lip 'Brilliance' for a couple of years now but they stopped making it! HOWEVER, I came across this product and it is exactly the same. I am so happy and Joom are absolutely brilliant 👏 (as an added surprise, there is a little mirror at the end of the stick)
Cute lil lip balms
Everything perfect! Fast delivery and good quality. Gladly again!
FRUDIA Strawberry Milk Lip Balm That Your Skin Drinks — buy online with free worldwide shipping!
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Delivery across Europe, CIS, Israel, Australia
An international assortment
Refunds for eligible orders & 24/7 customer support
A discount on the first purchase for new customers