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Delivered from Korea
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Frequently asked questions
- What payment methods are available on Joom?Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
- Can I pay for an expensive purchase in installments or later?Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
- Can I track my order?Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
- What happens if my order doesn't arrive?Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
- Is it safe to pay on Joom?Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
- What if my order doesn't arrive or the product isn't as expected?If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
- How do I request a refund?Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.
Reviews
Thank you for the product! The patches were delivered in 20 days , well-packed in a cardboard box, without any damage. They also came with a mask as a gift. Thank you, it was very nice! I will definitely order more! 🥰 Спасибо вам за товар! Патчи были доставлены за 20 дней в Россию, хорошо упакованные в картонную коробку, без повреждений. К ним также прилагалась маска в подарок. Спасибо, было очень приятно! Буду заказывать ещё! ☺
I bought it first in Thailand and fell in love with the product. I am so glad you have this product. And the service of this shop is so nice it arrived quite quickly and was packaged very well. They put a note that was so nice. Thanks
Arrived quicker than expected. Wrapped up great. This is my fourth buy from this store. Love it. Never disappointed. Thank you.
Second time buying from you. Amazing. Wouldn't be the last time. Thanks.
When I tried it, I will give my opinion. But it seems to me that it is the same choice that I already bought! The only difference is white. And she outraged that I bought from outraged brand, doesn't work at all. Now I'm going to have with that.
Good but a bit heavy soap for oily skin
AESTURA Theracne365 Active Serum 30Ml — buy online with free worldwide shipping!
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Delivery across Europe, CIS, Israel, Australia
An international assortment
Refunds for eligible orders & 24/7 customer support
A discount on the first purchase for new customers