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No-delivery refundQuality guaranteeSecure logisticsPrivacy protectionDescription
Frequently asked questions
- What payment methods are available on Joom?Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
- Can I pay for an expensive purchase in installments or later?Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
- Can I track my order?Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
- What happens if my order doesn't arrive?Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
- Is it safe to pay on Joom?Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
- What if my order doesn't arrive or the product isn't as expected?If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
- How do I request a refund?Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.
- Is this product guaranteed authentic?Yes. This product is sold by Drop zone, an established seller of authentic branded products.
- What condition is this product in?This product is new and sold in its original packaging.
Reviews
I ordered size S the first time, but it was too small, so I returned it. I really loved the design, so I ordered it again in size L. I was worried it would be too big, but it fits perfectly! I’m 163 cm tall and weigh 58–60 kg. I recommend ordering one size up from your usual size—you won’t regret it!
Very impressed with the jacket! As it was sold out everywhere I was quite sceptical about ordering. But having checked the tags and the overall quality I can safely say it's legit. Thanks so much would definitely order again 🙏🏻
Beautiful hoodie. I absolutely love it. Small was a perfect fit, and I’m a uk size 8. Lovely quality and lightweight. Love the design.
Its a small size , I choose a big one and was perfect.
This jacket is cropped so too short for me.
Arrived after 16 days and it’s faded
sleeves and shoulders too narrow
Thanks ❤️
Adidas Soft Lux Knit Sweatshirt Women Sweatshirt KX0225 — buy online with free worldwide shipping!
Available colours:
High-quality materials:
High-quality photos and real customers reviews.
Wide size range: XS, S, M, L, XL, 2XL
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Delivery across Europe, CIS, Israel, Australia
An international assortment
Refunds for eligible orders & 24/7 customer support
A discount on the first purchase for new customers