What payment methods are available on Joom?

Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.

Can I pay for an expensive purchase in installments or later?

Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.

Can I track my order?

Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.

What happens if my order doesn't arrive?

Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.

Is it safe to pay on Joom?

Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.

What if my order doesn't arrive or the product isn't as expected?

If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.

How do I request a refund?

Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.

Jordan

Jordan 3 Retro Black Cement 2011 GS 398614-010

Name: Jordan 3 Retro Black Cement 2011 GS 398614-010
SKU: 69ecabefd2ffb501dd5be4ac
Price: 190.57 EUR
Availability: InStock

Current price

Price €190.57

‌

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Free delivery to the United States

8 November

Secure checkout & data protection

No-delivery refund

Quality guarantee

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Description

Category：Kids' Shoes->Kid's Walking Shoes->Kids' Basketball Shoes Brand：Jordan Fit People：Grade School HELANCO - Your trusted partner 100% authentic. Direct from authorized sources.

Kindly Reminder: Please take a moment to read the following instructions to ensure you select the right shoe size. How to choose the right size: Measure your foot length (from the most prominent point of your heel to the tip of your longest toe); if your foot length falls between two sizes, choose the larger size. Due to individual foot shape differences, an error of up to 0.5 cm is allowed, which is still considered normal. All our product are based on European sizes (EU). The Russian sizes (RU) listed in the size chart are for reference only; the final choice should be based on your measured foot length. To ensure you select the correct size, please order according to your usual EU size and refer to the foot length provided in the size chart. If you are unsure of your size, use the How to Measure Foot Length guide at the bottom of the size guide to help you choose the right size. Please note that the CM size on the shoe box and shoe label does not correspond to foot length in centimeters. Size Foot Length 15 6 cm 16 7 cm 16.5 7.5 cm 17 8 cm 18 8.5 cm 18.5 9 cm 19 9.5 cm 19.5 10 cm 20 10.5 cm 21 11 cm 21.5 11.5 cm 22 12 cm 22.5 12.5 cm 23.5 13 cm 24 13.5 cm 25 14 cm 25.5 14.5 cm 26 15 cm 26.5 15.5 cm 27 16 cm 27.5 16.5 cm 28 17 cm 28.5 17.5 cm 29.5 18 cm 30 18.5 cm 31 19 cm 31.5 19.5 cm 32 20 cm 33 20.5 cm 33.5 21 cm 34 21.5 cm 35 22 cm 35.5 22.5 cm 36 23 cm 36.5 23.5 cm 37.5 23.5 cm 38 24 cm 38.5 24 cm 39 24.5 cm 40 25 cm 40.5 25.5 cm 41 26 cm 42 26.5 cm 42.5 27 cm 43 27.5 cm 44 28 cm 44.5 28.5 cm 45 29 cm

HELANCO

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Frequently asked questions

What payment methods are available on Joom?
Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
Can I pay for an expensive purchase in installments or later?
Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
Can I track my order?
Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
What happens if my order doesn't arrive?
Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
Is it safe to pay on Joom?
Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
What if my order doesn't arrive or the product isn't as expected?
If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
How do I request a refund?
Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.