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Frequently asked questions
- What payment methods are available on Joom?Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
- Can I pay for an expensive purchase in installments or later?Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
- Can I track my order?Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
- What happens if my order doesn't arrive?Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
- Is it safe to pay on Joom?Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
- What if my order doesn't arrive or the product isn't as expected?If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
- How do I request a refund?Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.
Reviews
The T-shirts arrived in good order, so I give it 1 star. The material quality is terrible. The sizes are about right, BUT WE DID NOT ORDER THIS, but another HungarianT-shirts. I am very disappointed, I do not recommend to anyone. I would be happy to get my money back or at least the sample we ordered. But, unfortunately, I don't think either of those will happen, no money or a replacement from another seller of another product has been returned, even though the product was broken.
The T-shirts arrived in good order, so I give it 1 star. The material quality is terrible. The sizes are about right, BUT WE DID NOT ORDER THIS, but another HungarianT-shirts. I am very disappointed, I do not recommend to anyone. I would be happy to get my money back or at least the sample we ordered. But, unfortunately, I don't think either of those will happen, no money or a replacement from another seller of another product has been returned, even though the product was broken.
Very well made t-shirts to a equally good price. I bought three of them and no regrets what so ever, well..should got one more or two even and might already got some in the cart. Delivery was very fast only a couple of days. Needless to say I can recommend this t-shirt. If you want it to sit a bit more loose I'd suggest you go two sizes up, the shoulder seem didn't slip down on the arm if you do but it will feel a bit more airy in the warm summer.
Not Happy With Item. Wasn't Informed In description Item was Coming from China Otherwise Zi would Have Known To Add an Extra Size On. Item Turned up Way Too Small. XXXL is what I wanted . SMALL is what Arrived. ANOTHER Knock Off WASTE of almost £30 PI SS ED O F F
Dear Support Team, I have received my order, but unfortunately the size is too small. I would like to return the item and kindly request an exchange for size L. Please let me know the return instructions. Thank you in advance for your assistance.
Dear Support Team, I have received my order, but unfortunately the size is too small. I would like to return the item and kindly request an exchange for size L. Please let me know the return instructions. Thank you in advance for your assistance.
Dear Support Team, I have received my order, but unfortunately the size is too small. I would like to return the item and kindly request an exchange for size L. Please let me know the return instructions. Thank you in advance for your assistance.
I've just arrived from holidays. The T-shirt I ordered Is not the same you sent me, as you can see in the pictures, I attached. Let me know if you are going to send me the correct T-shirt and how can I give you back your wrong T-shirt.
Summer Beautiful Starry Sky Men t-shirt New Interesting Cosmic Nebula graphic t shirts 3D Fashion Breathable Print T-shirt Top — buy online with free worldwide shipping!
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Wide size range: Asian size 6XL, Asian size S, Asian size XXXL, Asian size 5XL, Asian size XL, Asian size XS, Asian size M, Asian size XXL, Asian size 4XL, Asian size L
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