ASICS Gel Quantum Kinetic Pepper Light Indigo Men Sneakers Brown 1203A270-202

Normally I don't leave reviews but I want to say a few words in this case, also to help with the purchase those who, like me, were a bit in crisis. I ordered the shoes without first checking the reliability of the site and seller well, discovering only later the rumors and the alleged unreliability of the site, as well as the dubious return policy etc, so I was a bit worried. The fact is that the shoes arrived and are perfect, the quality is perceived by holding them in your hand and wearing them, robust materials, good smell, good clean stitching, heavy…in short, original. The shoes also arrived with the certification from Poizon (an online site for product verification) and even upon a second verification, they turn out to be original. The size is perfect, the shoe probably fits slightly tight, but for me who normally wears a 43 these fit snugly and are great, if a 43 already fits snugly maybe I recommend half a size up. The shipping was incredibly fast, 10 days in total, of which once they arrived in Italy it only took 2 days to be delivered to me. So in summary quality retailer and shipping Top! I saw that there are many bad reviews and alleged fake articles, but the idea I got is that there are definitely products (the most famous ones) of which many replicas circulate and it is much easier to get scammed, whereas more niche products like this one are not replicated, or not so frequently. Therefore thank you Joom and DropZone top shoes and top service Price slightly above that of StockX but with the possibility of deferred payment so excellent

My experience with this company has been extremely disappointing, and I would strongly advise others to be cautious before ordering from them.. It has been almost impossible to contact customer service. They do not respond to emails, and their return portal does not provide an option for a standard return within the 14-day return period.. Instead, you are forced to choose options such as “the item is defective” or “I received the wrong item.” If you select one of these, you are asked to provide evidence—even if there is nothing wrong with the product and you simply want to return it. In my case, I eventually received a return address in China and paid the return shipping costs myself. I sent the shoes back exactly as instructed. However, the package was never collected by the company and was eventually returned to me. The company then claimed that I had addressed the package to myself. This is simply not true. I have clear photo evidence of both the shipping receipt and the package label showing that the return address was the one they provided. Now I am being told that I still have to pay for the shoes, even though I no longer have them. I paid to return the item, followed the instructions I was given, and have evidence to support my claim.. Based on my experience, the entire return process has been unnecessarily difficult and frustrating. I believe customers should be aware of these issues before placing an order.

I ordered the item in size 41, unfortunately they didn't fit and were too small. I therefore wanted to return them and ordered them one size larger. With any normal mail order company, a free return would have been offered in this case, as it can always happen that shoes don't fit. Not so with Joom, before they would even tell me the return address, I had to take photos of the shoes from all possible angles (see photos), then I received the address (Hong Kong!...although I don't believe that the shoes were really sent to me in Germany from Hong Kong) and it was offered to me to return the item on the condition that I do NOT send it via DHL and bear the costs (including customs duties) myself...the customs duties amount to 50 euros in this case! Upon repeated inquiry as to whether Joom could not accommodate me in this case - especially since I had already ordered a new pair in size 42 from Joom - the AI chatbot, of course, only referred to some regulations. I can therefore only strongly warn against ordering anything from Joom if you are not 100% sure that the size fits. The customer service is also abysmal. I will never order there again.

Good morning, I am contacting you regarding a purchase made on your website and paid for via Klarna. The payment is duly registered by Klarna and the first installment has already been deducted. However, I have not received any order confirmation from Joom and, upon logging into my account, I cannot find the purchase nor view its status.. Klarna has communicated to me the following code as the purchase reference, relating to your company: l8396yqx I tried to enter this code on the Joom website to check the order, but it is not recognized and no results appear.. I therefore kindly ask you to urgently verify if the order has been correctly received and registered in your systems and to inform me: the Joom order number associated with the payment; the current status of the order; the confirmation that the purchased product is indeed ordered; the possible shipping times. In the event that the order is not found or the payment has not been correctly associated with an order, I ask you to tell me how to proceed to obtain a refund of the amount already charged by Klarna.. I await your reply and thank you in advance for your cooperation. Best regards Leonardo Macaluso cel. 3313730264

I am writing to formally complain about the extremely difficult and frustrating return process. I have spent several hours trying to find out how to return my shoes, but despite following the instructions provided on your website, I have been unable to complete the process. The instructions are inaccurate, and the buttons you refer to simply do not exist. I have also contacted your customer service multiple times but have received no response whatsoever. At this point, I still do not know where I am supposed to send the shoes, while the return deadline is almost over. This is completely unacceptable. I have made every reasonable effort to return my order, yet your return process has made it virtually impossible to do so. I will not accept being denied my right to return these items because of failures on your side. I expect you to provide me immediately with clear return instructions and a return address, or a prepaid return label if applicable. I wish to return both pairs of shoes and receive a full refund. If this matter is not resolved promptly, I will have no choice but to escalate my complaint through the appropriate consumer protection channels.. I expect your prompt response and a satisfactory resolution.

My experience has been very NEGATIVE. I made a purchase for €171 and, after receiving the order, I requested a refund because the sneakers they sent me are not original. That was the real reason for the return.. Furthermore, I had to bear €34 in shipping costs to return the product, when concerning an item that is not original, the return should have been free.. After managing the process following all the steps and carefully reviewing the refund option before confirming it, the application processed the refund in a way that, according to them now, “cannot be modified”. The result is that my money has not been returned to my card, and they are washing their hands of it, claiming that the system does not allow changes.. In summary: – 171 € return earrings. – €34 paid out of my pocket to return a product that is not original. – No solution from the platform. I find it unacceptable that non-original products are sold and that, after returning them, the customer has to bear costs and also face problems recovering their money. I share my experience so that other consumers exercise extreme caution before buying here.

From start to finish our experience with ordering through Joom has been horrendous. When ordering these trainers we specifically chose UK size 11 and went ahead with the order on the basis of the advertised delivery timing 3-9 days. When it became apparent the item would not be delivered within the advertised time, we asked to cancel the order. We were told that we had to wait 85 days before we can request a return. RIDICULOUS! The goods then eventually arrived and they were not the correct size (10.5UK). We again asked to return the goods and Joom started to try to negotiate with us: they first offered us 30% refund and we keep the goods. They then offered 50% refund and we keep the goods. We continually asked for a full refund. They finally said the case needed to be reviewed by another team. The latest we have heard is that we "should hear back within 5 days" despite already having waiting several days. A totally unprofessional company, with very misleading advertisment of delivery timings. 2 weeks after first asking to cancel the order and we still have no returns label or refund!! AVOID AT ALL COSTS.

I had confirmed my order for size 40 and I am shocked to see that it was a size 42. I had ordered the same size 40 so as not to waste too much time... and now I am struggling to reach customer service to help me return the one I received, size 42, to get a refund... it's not really practical. !!! I've been struggling for a week to get reimbursed and to receive a positive response to get an address to send back my return package. Is it not possible with this company???!! What is happening exactly ??! I had ordered another shoe to save time. But today I find myself with size 42 shoes that I cannot get refunded quickly and a size 40 that I paid for and am still waiting to receive.. A really too long and illogical service Since April 9th, I haven't been able to search to return my size 42 shoes and get a refund.. not possible with your system